Frequently Asked Questions (FAQ)

Here’s a set of well-structured FAQs for NIDHIRA:

Frequently Asked Questions (FAQ)

General Questions

  1. What is NIDHIRA?
    NIDHIRA is a premium fashion brand specializing in traditional Indian wear. We offer a range of high-quality sarees, lehengas, kurta sets, and festive attire, blending heritage with modern design.
  2. Do you have a physical store?
    Currently, NIDHIRA operates exclusively online, offering the convenience of browsing and shopping from your home.

Ordering and Payment

  1. How can I place an order?
    Simply visit our website, browse through our collections, add your favorite items to the cart, and proceed to checkout.
  2. What payment methods do you accept?
    We accept:
  • Credit/Debit cards (Visa, MasterCard, Rupay)
  • UPI payments
  • Wallets (Paytm, Google Pay, PhonePe)
  • Net banking
  • Cash on Delivery (COD) for select locations
  1. Is COD available for all orders?
    COD is available for select locations within India and for orders below a certain value. A nominal COD handling fee applies.

Shipping and Delivery

  1. Where do you deliver?
    We deliver across India to all major cities and towns. Delivery to remote areas is subject to courier service availability.
  2. How much do you charge for shipping?
  • Standard shipping: ₹50 for orders below ₹1,000.
  • Free shipping: On orders above ₹1,000.
  1. How long will it take to receive my order?
    Orders are typically delivered within:
  • 2-5 business days for major cities.
  • 5-7 business days for remote locations.
  1. How can I track my order?
    Once your order is shipped, you will receive a tracking link via email or SMS. Use the link to monitor the delivery status.

Returns, Refunds, and Cancellations

  1. Can I return an item?
    Yes, you can return items within 3 days of delivery, provided they are unused, unwashed, and in their original condition with tags intact.
  2. Is an unboxing video necessary for returns?
    Yes, an unboxing video is mandatory to process return or refund requests. The video must clearly show the sealed package being opened and any issues with the product.
  3. How will I receive my refund?
    Refunds are issued in the form of a NIDHIRA gift coupon, which can be used for future purchases and is valid for 3 months.
  4. Can I cancel my order?
    Yes, you can cancel your order within 24 hours of placing it by contacting us at www@nidhira.com. After this time, cancellations are not allowed as the order moves into processing.

Product and Customization

  1. Do you offer customization?
    Currently, we do not offer customization. However, we are always working to expand our services to meet your needs.
  2. Are your products handmade?
    Many of our products are crafted using traditional techniques, showcasing the rich artistry of Indian craftsmanship.
  3. How do I care for my NIDHIRA apparel?
    We recommend dry cleaning for all our traditional wear to maintain fabric quality and detailing.

Customer Support

  1. How can I contact NIDHIRA?
    You can reach out to us via email at www@nidhira.com. Our support team is available to assist you with any queries or concerns.
  2. What should I do if I receive a damaged or defective product?
    Please email us within 48 hours of delivery with a clear unboxing video showing the defect. We will arrange a replacement or issue a gift coupon after verification.

Future Updates

  1. Will you expand to international shipping?
    Currently, we deliver within India only, but we are working to offer international shipping in the near future. Stay tuned!